I booked this tour 2 weeks prior, Gave a list of places we wanted to visit, WHY TRIPLELIGHTS dd you provide us with; 1.a driver who did not speak simple English- when you’ve stated driver speaks simple English, had to stop and go asking for directions, did not know where to drop us off, left us with less time to tour kamakura 2.an English speaking assistant who arrived late, who we expected to facilitate things for us but instead stated he hasn’t been to Kamakura in a long time, insisted that we pay for his entrance fee although he wasn’t a tour guide, who acted just like us A TOURIST, who demanded that in theory we SHOULD PAY FOR HIS EXPENSIVE LUNCH - in which we certainly refused. 3.We paid $1388.24 to fend for ourselves 4.By providing us with an inadequately prepared personnel’s, We are deeply disappointed. LEAH Kauai, Hawaii
Thank you for bringing this to our attention. We are deeply sorry to hear that your experience did not match your expectations. It was an uncommon instance and we are looking into this issue promptly. We are known to provide a great experience to our customers as mentioned in our other reviews and we set a high standard. We will investigate this issue further and make sure that it will not happen again. Thank you for taking the time to bringing this to our attention. Please accept our deepest apology. Hope for your warm understanding.