I booked the Ski/Snowboard private tour with VIP Japan Charter through Triplelights website. After some back and forth emails, I was sent an invoice and paid through the website. Since we had 12 people in our family, we were happy that the company changed the 2 separate cars into 1 bus to fit everyone. Our driver arrived on time at 8am on Dec 30th. He was waiting for us in the lobby of the Hilton Tokyo Odaiba(Fantastic Hotel) holding a sign with my name on it. It was a 2.5 hour drive to the Fujimi Panorama resort. We had a 20 minute rest stop half way there. We were happy that as we arrived and the ski resort that it was snowing. The driver parked the bus and went to the lift ticket office and handed us our lift tickets and then escorted us to the ski rental shop where we had to wait in line. We were able to rent our ski equipment and ski jackets, pants, and gloves. We had to pay for this ourselves and was not included in the tour package. This was no surprise as this was explained in the tour description and in the emails. After about 5 hours of skiing we loaded back on the bus and headed back to Tokyo. Our driver was excellent and spoke enough English for us to communicate with what we needed. I would recommend this tour to anyone.