UNIVERSAL STUDIO Tour w/Former Crew & Guide Photographer

“Tour feedback from a group of 46 people. ”

Hi Ai, I hope this message finds you well. I wanted to share some feedback from our recent tour. Overall, we appreciate your efforts in managing a group as large as ours — it's no small feat, and you handled it admirably. However, there are a couple of areas where we believe there's room for improvement. While your interactive approach of asking questions was engaging, we noticed that the responses given by participants weren't always repeated into the microphone. This made it challenging for those at the back of the bus to follow the conversation. Perhaps a slight adjustment in amplification or repeating crucial responses could enhance the overall experience for everyone. Another point is that we felt a bit underinformed about the places we visited, particularly Kinkaku-Ji and Arashiyama. It would have been beneficial to receive more detailed briefings before arriving at these locations. For instance, a pre-visit overview would have greatly assisted us in navigating Arashiyama, what to see, expect and look for. While we did receive information after the visits through a flyer, having you telling us a story, facts or experiences beforehand would have added to the experience. We understand the complexity of managing such a large group and acknowledge your overall great job. These suggestions are merely aimed at enhancing the experience for all participants. We look forward to future opportunities with improved logistics and communication. Thank you for your understanding and for your services accommodating our requests and managing our group. We appreciate your help. Best regards, Romina

Malose K.

5 / 5

Oct 3, 2023

Outstanding Osaka w/Guide Photographer

Osaka

6 hours

Oct 3, 2023

“AI - a great tour guide who fits in with young people”

It was great to have a tour guide who was able to connect with my 16 and 14 year old kids. Initially the idea of using public transport / rail to go to our excursions seemed a bit too much but it was the best idea. We were after that able to use rail to move around which saved us time. Her tips for the rest of the travel were invaluable. And what an amazing photographer. We got very beautiful pictures taken with her camera.

Ai A.

(32 reviews)

Dear Malose, Thanks for having me and writing me a great review. It was a great place to have your family all the way from South Africa. I hope to meet you again when your children enter universities in NYC and/or study in Japan in the near future. Visiting your country has become my bucket list. Until then, please keep in touch. Thank you very much once again. your guide and new friend, Ai

“100% Would Recommend and Use Again”

The highlight of our trip. We had an amazing time working with Ai to create a custom trip for our group for 3 days. The photos she took were such high quality which was a great perk of booking with her. She showed us places and gave us the history, as well as helped us book private taxis to make it easier to keep the whole group together. We 100% recommend working with her!