Excellent service. Driver on time. Would use this service again. Keith
Both drivers were excellent,showed up on time,drove safely in heavy traffic and overall made our trips a great experience. Alton Watson
Dear Alton, Thank you for your high evaluation. I will transfer your message to the driver. Best regards, Fujiwara
Our driver came to the Diamond Princess terminal to look for us. His name is Mr Kumagai and he is very courteous. The passenger van is big and comfortable. We are happy with the transfer service.
The driver arrived on time. He is very polite & professional. The taxi is clean and in good air condition, Our driver drive carefully and safely. I will recommend TR Taxi to tourist who would like to visit Japan.
Large Taxi arrived at Yokohama International Port Terminal exactly on timefor the journey to Narita Airport. Extremely courteous driver. Highly recommended.
Efficient airport transfer from meet & greet to hotel drop off
Dear Christina, Thank you for your high evaluation. I will send your message to the driver. Best regards, Kazue
Our driver was punctual and very courteous. We could not have been more pleased with this transport. Thank you.
Dear Ellen, Thank you for your good evaluation. I will send your message to the driver. Best regards, Kazue
works well . good relible wfficient services
Dear Boris, Thank you for your good evaluation. I will send your message to the driver. Best regards, Kazue
Very good transfer from the airport to our home.
Dear Jackie, Thank you for your good evaluation. I will transfer your message to the driver. Best regards, Kazue
On time, very friendly
Dear Elena, Thank you for your good evaluation. I will send your message to the driver. Best regards, Kazue
Our cruise ship arrived Kagoshima port 21 Oct, 2018 at 1000, one hour late. Hashiguchi san, our driver of TR Taxi, waited patiently, picked us up and started our tour according to an itinerary pre-arranged via smooth discussion online between English-speaking coordinators of TR Taxi and me. We had a wonderful tour – the live volcano Mt. Ontake on Sakurajima, Kirishima Shrine, Shiroyama Park on the hill where we could see the entire Kagoshima city, and the historical Senganen Garden. Hashiguchi san, though non-English speaking, managed to persuade us to visit, beyond our itinerary, Sakamoto Kurozu, a famous black vinegre factory along the way, which we enjoyed very much. Upon our sudden request he took the trouble to get us to a specialty fruit shop for fresh Kaki’s, a fruit where Kogoshima... read more
Deara Anthony, Thank you for your high evaluation. It's our most presure hearing such comment from users. I tranffered your message to the driver. Best regards, Kazue
We did two days with TR Taxi while travelling to/from a cruise. There were 6 of us and we were satisfied with the experience. Good: Yoshi was our driver and spoke great english. Took us to good places for culture, gardens, history. Poor: Second trip the van had recently had cigarette smoking passengers, I'm not sure if you can request non-smoking van, I was surprised as the first trip no smoke smell.
Awesome day tour with them three vans & drivers they took the best care of us. Language problem work fine with google translate - would highly recommend them!! Awesome
Even those our driver speak limited English, he tried very heard to communicate with our group. He is also very helpful and take us to popular place. I would recommend to my friend and family.
TR taxi is very convenient. It save our time and money( we are 8). We do not have idea where to visit. So driver take us to beatifull places, and help us to find thing we want to buy. Driver English is very poor but always try to be handy. Have a translate app is useful. Our day went fast and not a minute was wasted. Thanks TR taxi.
Dear Sen Thank you for your good evaluation. We appreciate very much and happy to hear your enjoying Okinawa and Kochi. Best regards, Kazue
We had a great Time!! Both days the guides and the drivers did everything to help!!!
Mr Masumi was there to meet us on time. He has our name printed so it was easy to find him. His taxi was clean and cold. He greeted us with his big smile on his face and happy greeted us and show us the itirenary we love to see. With limited 6 hrs tours he was able to show us more than what we requested for. He guided us to the ticket booth and the area in okinawa. On our last hour he brought us to Kokusai Market for souvinir and the the restaurant upstairs have the best food we ever tasted. My kids also enjoyed his company. He is our Sensei and our great driver. We will make sure to get him again when we visit Okinawa Again. Thank very much Mr Masumi for a wonderful time in Okinawa. It was a great pleasure meeting you and spending our time for 6 hours in Okinawa. :-)
Thank you for your high evaluation. We are very pleased and inform your message to the driver. Best regards, Kazue
Overall an amazing experience with this company and driver! We wanted to do a day trip from Tokyo to Mt. Fuji in order to climb the mountain. I reached out to TR Taxi to see if this is something they could do and Reiko was both understanding and very helpful in coming up with a realistic schedule. On the day of the event the driver was on time and the van was very clean. The driver was both polite and professional even with us returning 30 minutes later than planned from our climb. I highly recommend this company for anyone looking for a private van to take tours with.
Thank you very much for the great massage. We are very happy that you enjoyed the day in Mt. Fuji. If you have another chance to travel to Japan, please feel free to contact us and we will be happy to arrange a car again. Sincerely,
We have and continue to experience excellent service from Kazu San. He is on time every day to meet us at our hotel and no matter where he drops us off, he is always o time to pick us up. He is kind, helpful, courteous, and always smiling and positive. The vehicle is spacious, excellent temperature and the driver Kazu San is an excellent and safe driver. He is very helpful with my husband because my husband can not walk, Kazue helps me stand my husband to get him into wheelchair. At times my husband stayed in the vehicle with Kazue because it is/was to hot! He kept good company with husband while the guide and I walked around and visited. Kazu San is number one! We are so appreciative to have Kazue, could not have had a better JR Taxi driver for 'our trip to Japan! JR taxi is fort... read more
Dear Yvonne We are very happy hearing you enjoyed Japan tour very much. I sent your message to Kazu. I wish your visiting other place of Japan. Best regards, Kazue
although our tour guide was friendly and polite, he was extremely disorganized and everything seemed to be an issue. We spent way too much time in a car or wasting way too much trying to figure out meeting places. When we got to the shibuya crosswalk we informed him that we wanted to walk around and look in some shops and we were informed that we were unable to do so. When we got to harajuku we were more persistent on wanting to get out and after much debate we were able to get out of the car to have a little bit of free time. We believe that the price we paid for this tour was way too high as we spent majority of our day sitting in a car viewing the sites rather than getting out and walking them as we had wanted to. We informed the driver that we wanted to do some shopping but I think he ... read more
superior service. great organization.
We are traveling with 6 children, a total of 8 people. Triplelights offered very competitive rates for private transport from hotel to airport and Yokohama port to hotel. Triplelights offer much cheaper rates than ********** Driver was very professional and on time.
Dear Christina Thank you for your high evaluation. It's our pleasure hearing such a good message. We will share your message with the driver. Best regards, Kazue
Very happy with the service and the driver. Would recommend your services to anyone. Impressed with the readiness to listen understand and help where possible.
Thank you for your high evaluation. We are very pleasure hearing your message. I will tell to the driver. from TR taxi staff
Mr.Dan is by far the best driver ever? despite the language barrier he did his best. Thanks very much for the cold towels and water? Would recommend to friends back here in Canada and from Manila as our friends and family normally travel together.. best option for a group as you get to chose where you just want to go..
Dear Ann, Thank you for your high evaluation. It's our pleasure to get such a good comment. I will tell the driver about your message. Regards, Kazue
1. The driver arrived on time 2. He prepared umbrella for us when it rained heavily 3. He used the instant translator for communication which was very good. 4. He introduced good photo spots Definitely recommend to people who travel in Miyazaki
Great service. Reliable, accommodating, punctual, helpful. Drivers even tried to communicate in English, it was unexpected. Will surely engage Triple Lights again.
Dear Ym, Thank you for your high evaluation. It's our pleasure too. I will tell the driver about your evaluation. Best regards, Kazue
The tours went okay and all drivers are good especially our driver on last tour, his name is Eddie. He is fluent in English. We easily understand each other and he is very knowledgeable with the place so we were able to see a lot of sights that we would like to visit. Thank you
Dear Edu, Thank you for your high evaluation. Hearing good message is our pleasure and of course driver's. Best regards, Kazue
The driver was very kind more than enough. He explained us history and culture of the places we visited. Fortunately my father who can speak japanese quite fluently accompanied me and my wife, we didn't have any communication problem withe the driver. The taxi was also very clean and arrived at meeting point 10 minutes ahead of schdule. I wish use your service again soon.
This was a good option given that we had an elder tourist with us in Japan. We hired TR Taxi in Kyoto & Osaka, we would have hired them In Tokyo too, but they needed 3 days in advance to book. The drivers were very friendly & they drove us wherever we wanted to go & ha e us free advice & suggestion. Highly recommend this company I would definitely hire them again.
They were on time with all the shows and site seeing they kept us in line
We hired 40 seater bus for a day tour in Kochi area.
Hi Paul! Thank you for your good score. It our pleasure that you seemed to enjoy the activity. I will tell to the bus company. Best regards, Kazue
I & my family had enjoyed our tour largely due to the outstanding service of your two drivers. We are particularly impressed by Mr Shindo who went out of his way to take us to as many as 7 sightseeing sites in Nagasaki within the limited period of 5 hours. Although the drive was over mountaineous terrain, Mr Shindo 's superb driving skill and the excellent condition of his taxi afford us such comfort throughout the journey. My elderly mother also wishes to convey her appreciation to both drivers especially to Mr Shindo for tirelessly pushing her ( in wheelchair ) up the hilly slopes so that she could better enjoy the beautiful scenery of Nagasaki. Thank you again for making our tour such an memorable one .
We were visiting Sakaiminato on a cruise and wanted to see the famous castle at Matsue. We met the TR Taxi driver near Sakaiminato Station. He was very cheerful and at each stop guided us to the right entrance and was standing there waiting when we got back, even though it was raining hard. In addition to the castle, he had us do the Hirokawa boat ride and visit the Lifcardio Hearn Museum and House, which turned out to be much more interesting than anticipated. He got us some free tea at a tea shop and got us back to the ship on time. Would definitely recommend this taxi service as a way to see a lot in a short period of time.
Dear Adrian Thank you for your high evaluation. It's our pleasure hearing about good drivers. I sent your message to the driver. Best regards, Kazue
We booked a trip from Kumamoto to Kurokawa Onsen. The driver was very friendly and accomodating. We have enjoyed our trip a a lot :)
Dear Serene Thank you for your high evaluation. We transfer your message to the driver. Best regards, Kazue
Was met by Mr Matsumoto , spoke very well English and showed us around town, was efficient able to arrange for us to have a nice meal as well, as take us where we wanted and was very friendly, kind and helpf,we can recommend him highly .we were a party Excellof seven.
Thank you for the review. I will also tell the driver. Please come to Japan again. Thank you very much.
Mr Hara is an excellent driver and tour guide. My impression that he will be just driving us around according to my itinerary. But it came to my surprise that he guided and provided some history information during the tour. In overall, TR taxi company was prompt in their reply and excellent with their follow up.
Dear Chris Thank you for your good evaluation. We are telling Hara about it. Best regards, Kazue
Hi , We ended up taking this private taxi/ car trip in Aomori with Triple Lights as our trip was a very last minute plan & being the golden week - most hotels/ tours etc were sold out ! But we were still not giving hope to catch sakura of the season in Aomori as that seemed the only place to catch it ... so, with less time in hand - this was our best option to try to see as much of Aomori in a quick trip. We also realised using JR trains to reach various places like oirase, hakkoda was not really an easy / quick option specially with our time constraint! So, we chose to visit - Hakoda rope way ( which turned out to be shut that day) , snow wall ( where our driver didnot take us ??) , oirase region, towada ko) . It was a comfortable trip & we don't regret at all choosing this ... read more
We are very impressed with our driver Hikedi (not sure of the right spelling of his name). He is friendly, very helpful and very polite. Our van was very clean. Will book it again next time when we go back to Japan.
Our Driver was so wonderful and sweet - he helped keep us on our tight schedule and was so helpful. It was perfect service, we couldn’t have asked for more. Please extend our deep gratitude because our days with him seeing the cherry blossoms and Lake Towada were our favorite.
Dear Veronica Thanks for the review. I would be happy if you were pleased. I would be pleased if you could use it again. Regards, Eri
Our driver was the best!! He did not speak english but with the help of a translator app we got along just fine. I had a page with pictures and Japanse description I brought and showed to him. He took us everywhere we wanted to go, and went the extra mile by going to the ticket counters with us. He met us at the other side and took us to a tea house. He waited at the car or entrance. The taxi was clean and he was so polite and helpful. I cannot say enough good things about him and all the drivers we had through TR Taxi while in Japan!!!!.
Dear Gail We appreciate for your good evaluation. I transfer your message to the driver. Best regards, Kazue
Our driver was waiting for us at the airport when we arrived and helped us with our luggage. The van was very roomy and comfortable for 4 large adults. Overall - a quick, comfortable ride into Tokyo. If you don't want to hassle with the train or the limousine buses from the airport to the Tokyo area, this is the way to go. Thanks!
Dear Richard Thank you for your good evaluation. We transfer your message to the driver. Best regards, Eri
The last two tour Osaka ti Kioto and yoshi the driver in Tokiyo are very good because we could speak with them Englush ....but....the drivers before who could nt speak any word ir is a big problem. It is not just a comunication but akso conection. As a tourists we prefer to tour with people -driver who speaks English like Yoshi the driver in Tokiyo who is excslent
Dear Dr. Zvi Thank you for your evaluation. Communications are difficult for the senior aged taxi drivers especially in local area. I think problem is not only of knowledge of English but also of communication skill. It takes long time to get English skill, but they can brush up their sill of communications by getting used to foreign tourists. Tourists from foreign countries are increasing explosively in few months. I must tell you sorry for our mistake of port in Miyazaki. Best regards, Kazue
They are very punctual and for a non-speaking drivers as a tour guides they are excellent. Keep up the good ethic guys.. will use them again whenever we are in Japan.
Dear Ruby Thank for contacting. It was nice to be pleased. We will also tell the driver.
Great clean car and pleasant driver. I missed our flight from Los Angeles to Haneda in Tokyo. We had to fly into Narita and TR Taxi made the last minute change and met us right on time
Thank you for your high evaluation! We appreciated very much. Best regards, Kazue
We had an excellent time with Yoshi. We were picked up at the Port very punctuually, then had a great tour of Tokyo touring- Tokyo Tower, The Imperial Palace grounds, visiting a shopping District, visiting an example of older style housing, then being dropped off at Haneda Airport on time. A terrific day!!! Cheers, Jim, Sandra and Adam Cazalet.
Our driver mr Nakagawa was accommodating and rendered excellent service !
Your driver was very nice and polite and made our transfer from the cruise terminal to our hotel in Tokyo very easy. If I come back to Japan I will use your company
The driver was very professional and polite. He spoke enough English to be helpful. He waited for us at each site so we could take as much time as we wanted. He walked with us in the Naha market area to be sure we I'd not get lost. We were very pleased with his service.
Hi Susan! It's my pleasure hearing your good review. I will tell to the driver. Thank you Kazue
The Driver Mr. Han was very nice and knew everything there is in Kyoto. We got around 4 destinations with just the right amount of time to enjoy tge experience and take alot of nice pictures. He himself also is a great photographer. So he knew where to take the right shots. Also the person in contact with in the emails was very responsive and replies really fast. Overall, very great tour highly recommended.
Hi Precioso! I checked your review now. It's my pleasure hearing your good comment. I told the driver Han your message. Thank you Kazue
We booked TR taxi for a day trip from Kumamoto to Aso farmland and Yufuin. The trip starts at 915 from Kumamoto shinkansen station. We arrived in Aso farmland and spent 2 hours there which was great fun for our family with a young son. Then we travel to Yufuin for a walk on the main Street (the driver dropped us off outside kimono makeover shop) then we went to kinrin lake for photograph. The final stop is an onsen hotel with a family onsen. What a great day! The driver was truly wonderful. We don't speak Japanese but managed to use Google translate. It didn't matter as he had the itinerary well prepared. On the way back，he did a brief break- to buy us ice cream ! And candy for my sore throat . He is really really considerate! Love Triple Lights and will definitely use them again and r... read more
Hi Mr. 陳！ Thank you for your high evaluation and description of the situation. I felt like I was going with you and your family. I told the driver by sending your mail. Best regards, Kazue
The driver was super on time...he was early actually. The car was very clean and comfortable. The driver was a superb driver. Even though he can’t communicate in English, he took the effort to call back to customer service for translation. Good job.
Thanks for the rides around the mountains in Central Japan! We had a great time - very good communication (hence arrangement) and professional drivers. Not cheap but worth it!! Would definitely recommend TripleLights service!
Thank you Joyce for your evaluation. I told the drivers about your comment. They were very glad hearing it. Thank you Kazue
Our driver was exactly on time and very accommodating in all aspects. He was flexible as to stops and always waited and met up with us at the right spot. He was knowledgeable as to the best routes to take and was very pleasant and congenial for the length of our whole tour.
Hi Sharon! Thank you for your good evaluation. I will tell the driver about your evaluation. He would be proud of a lot. Thank you Kazue
Out taxi driver was very kind. Although he could not speak English we managed to communicate somehow and also with the help of other tour guides who helped us to translate. We enjoyed out tour v much. We also visited a nearby cape and our driver pointed out the scenic spots.
Thank you Pauline! I will transfer your message to the driver. They will appreciate your good evaluation. English is the biggest theme to taxi industry in Japan. Please understand It is very difficult to learn foreign language to the driver.
I am very satisfied using the service. I booked for 3 days, a minivan with a driver, pick-up and drop-off only. Mr. Fujiwara who arrange the schedule is very kind, reply in detailed, and fast respond. The driver is always on time. We met 2 drivers, i forgot to ask the first driver, but he is very recommended. The second driver, Kobayashi san, is also recommended. Thanks to TR Taxi we are really enjoy our trip.
Thank you for your good evaluation. I told the drivers about your comment. They were also very appreciated also. Thank you! Fujiwara
On time ! Never disappointed us ~ airport pick up, hotel pick up, meet up point pick up ! All really on time and we met a very experienced driver !! Even though he is 74 years old ojisan. His energy never look like his age! His driving skill during heavy snow also excellent !! Overall just “Best” Thanks for all ! Really appreciate him , wish can come again and meet him up. ???
Thank you Julia for your good evaluation! I told him immediately. He also is very glad for high evaluation. Thank you!
My husband and I were in Kyoto for two days in late November. Our driver, Mr. Yamamoto Yutaka, was knowledgeable, accommodating and extremely professional. We made some last minute changes to our itinerary, and it did not bother him at all. He showed us places that were not even on our list. Once he knew we were there to see the fall colors, he took us to the number one fall leaves spot in Kyoto although that location was so busy. He did not mind the extra burden on him. He asked us about our food allergies and took us to a family restaurant with excellent food choices. He even asked the wait staff for us to sit in the tatami room. We communicated in English with ease. He wrote a detailed timeline and drew a map of meeting points for us. Thank you so much, Yamamoto-San, for making... read more
Thank you for your good evaluation. I transfered it to Yamamoto immediately. We can arrange good driver all over Japan. Awaiting you back! Tank you!
I misplaced his card but I think that was his name - he was an older gentleman - he was very good, extremely nice, and even though he didn't speak English, he was able to understand my broken Japanese and take me to the places we wanted to go. He was always available and ready when we were done. He was always nearby. When we met him, he had an itinerary with a timeline. It was awesome and helped us know how long we can stay and what else we will see. By contrast, two days earlier (on wednesday) I had also used TR Taxi (I forgot that driver's name). Although he was also very nice man, he did not take us anywhere. He drove by the places I wanted to go, but didn't let us get off. Instead, he dropped us off maybe ten to twelve blocks away and told us to walk down the street and then walk b... read more
Thank you for your evaluation! The driver's name is Kawata who got good evalutaion. For the other driver, we are very sorry about luck of kindness. I sent your evaluation to the taxi company in Sapporo. I heard Kawata-san was very pleasure hearing about your comment. Thank you! Kazue
The driver is polite, punctual, friendly and helpful. Thanks!
The driver was very pleasure hearing about your comment. Thank you again!