Guide's Cancellation Policy
In case the Traveler wishes to cancel the Tour Agreement, the policy below will apply to the cancellation. After deducting the appropriate charges from the price paid, GoWithGuide will refund the remaining amount within 10 days from the date of the cancellation.
- It depends on each credit card company when the refund will be reflected on the statement.
Cancellation Policy
- If you cancel in the first 2 days before the meeting time: Charge 100%
- If you cancel between 3 and 7 days in advance of the meeting date: Charge 50%
- If you cancel at least 8 days in advance of the meeting date, there is a 100% refund: Charge 0%
Important
- “Tour Price” shall include consumption tax thereon if any.
- When counting the days, we use the time from our system which is based on the tour’s actual start time using the area’s local time zone, 24 hours is counted as 1 full day.
- The cancellation must be done by the Traveler through the GoWithGuide online system. Please login to GoWithGuide and click “Bookings” on the top right corner. You can view your booking information and find a cancel button inside each booking page.
- To avoid any confusion please see sample case below:If a tour that is going to be conducted in Tokyo start date and time is May 31st 9:00 am. Cancelled on May 29th after 9:00 am (Tour Local Time) = 100% cancellation fee will be charged. Cancelled on May 24th after 9:00 am (Tour Local Time) = 50% cancellation fee will be charged. Cancelled on May 24th before 8:59 (Tour Local Time) = 100% of the payment will be refunded.
- If you book your tours before March 16th in 2022, please confirm the old cancellation policy in the booking cancellation page.
Online Experiences Cancellation Policy
Free reschedule of the booking with the Guide if the original date and time cannot be met. If rescheduling is not possible:
Cancellation Policy
- If you cancel less than 48 hours in advance of the meeting time: Charge 100%
- If you cancel at least 48 hours in advance of the meeting time: Charge 0%
Car / Activity Company’s Cancellation Policy
Flexible
Cancellation Policy
- If you cancel less than 24 hours in advance of the meeting time: Charge 100%
- If you cancel less than 48 hours in advance of the meeting time: Charge 20%
- If you cancel at least 48 hours in advance of the meeting time: Charge 0%
Standard
Cancellation Policy
- If you cancel less than 24 hours in advance of the meeting time: Charge 100%
- If you cancel less than 48 hours in advance of the meeting time: Charge 50%
- If you cancel in the first 7 day(s) before the meeting time: Charge 30%
- If you cancel in the first 14 day(s) before the meeting time: Charge 20%
- If you cancel at least 15 day(s) in advance of the meeting time, there is a 100% refund.: Charge 0%
Strict
Cancellation Policy
- If you cancel less than 48 hours in advance of the meeting time: Charge 100%
- If you cancel in the first 7 day(s) before the meeting time: Charge 50%
- If you cancel in the first 14 day(s) before the meeting time: Charge 30%
- If you cancel at least 15 day(s) in advance of the meeting time, there is a 100% refund.: Charge 0%
Custom
Please refer to each activities page to check the customized rules.