Frequently Asked Questions

GoWithGuide connects travelers with local tour guides. Find the right private tour, chat with local guides, compare different destination activities, and create your own custom tour itinerary.

You can find one day tours, half day tours, walking tours, tea ceremony activities, food tasting tours, and much more! Also, you can customize your own tour by communicating with the guides.

If you are looking to make travel plans and have specific questions about local destinations, it is best to contact one of our local guides from their Profile Page. You can contact GoWithGuide through the contact form here: https://gowithguide.com/contact

You can send a message to a guide through the contact button on each tour page.

1) To book a tour you may go to your desired tour page and click the red "Book Now" button at the top of the page. 2) You will be taken to the booking page where you can complete some details about your booking, such as your tour date, the desired starting time, number of people in your party, your hotel name, include any desired extras and leave a message with special requests to your guide. 3) In this page you can also click on the blue "Got a coupon?" button at the bottom to add a discount coupon code you might have. 4) After you fill all the information, click on the green "Proceed to Payment" button at the bottom of the page and you will be taken to the payment page. Booking Process: https://gowithguide.com/booking_process

In the payment page you can check your booking details to make sure everything is correct and then enter your payment information to pay for your booking. You can pay either by credit card or Paypal. If you chose to pay by credit card, enter your Credit Card Number, your Credit Card Expiration Date and the CCV code (security code) of your credit card (it is a 3 digit number located on the back of your card, or a 4 digit code located on the front of the card in American Express' case and some other credit card companies). After completing your payment information, please click the green "Confirm Payment" button at the bottom of the page. OBS: Your transaction is 100% encrypted and safe, and your credit card will not be charged until your guide confirms your booking. You will be notified by email when your booking has been confirmed.

Every tour has been uniquely created by our experienced guides, so what is included in the tour depends on the tour. Please check the “Inclusions & Exclusions” section on the tour page.

Every tour has been uniquely created by our experienced guides, so what is included in the tour depends on the tour. Please check the “Inclusions & Exclusions” section on the tour page.

Yes, you can! You can request for changes in the tour itinerary by sending a message to the guide from the blue “Send a Message” button from the guide’s profile page, or by leaving a message when you make a direct booking for a guide’s tour.

If you want to add another participant to the tour after a confirmed booking, it is best to ask the guide from the Message page. If it is before a booking, you can check the price of the tour according to the number of participants you select on the right-hand side of the tour page.

We do not separate customer reviews by specific tours as many customers prefer to customise their tours. All reviews shown on the guide’s profile page are reviews of the guide. Some reviews will mention which tours the customers went on.

Tours are priced differently depending on the tour guides’ that have created the tours. Each of the tours on our platform has been uniquely created by registered tour guides so it is best to check individual tours and adjust the number of participants in the price preview section. We have price per person and price per group. Please take a close look.

The price of the tour depends on the registered guides. Our tour guides are mostly freelance and therefore, they all have different rates. Our platform is all about customisation, so it is best to ask the tour guides themselves by messaging them for a full quotation based on your requests. To get a feel of how much tours are please take a look at the variety of tours offered by each of the guides themselves based on the content, inclusions/exclusions, and the duration specified on the tour page.

Yes, our platform is all about customisation so it is possible to have different starting and ending places for your tours. What is important is to let your guide know directly before your tour so that they are aware and can make the necessary preparations if required.

No, our platform only offers private tours. If you are travelling on your own, all of our tours can be booked from a minimum of 1 participant, so do not hesitate to contact our registered guides or book a tour!

The majority of our registered guides speak English along with their local language if applicable. You can check what languages are offered by checking their Profile page or by checking the Tour page.

You can contact a guide by clicking the Blue “Message” button on a tour page or from a guide’s profile page. When the guide replies to your message, you will be notified by e-mail from GoWithGuide. To read the message, please login to GoWithGuide, and click “Messages” in the top right corner. You can read and reply to the guide there.

Please enter the place you are interested in visiting in the search bar of our platform. Once you searched, you will be able to further filter your search by using the “Language” filter just under the header of the search.

Professional guides are local experts who passionately share their knowledge and experience about the local area to travelers like you. At GoWithGuide we perform rigorous checks to ensure the highest quality in our guides and the best experience possible for travelers.

You can watch the guide's self-introduction video on each tour page, and read the guide's blogs on each guide page. You'll be able to see their language level, knowledge, and personality!

Yes, GoWithGuide has a screening process where we interview guides that make an application to our platform. We check the guides’ knowledge of the local destination and their language skills.

We have guides registered in over 100 countries and across 400 cities! In order to check the guides available and the tours offered at a place of your choosing, please enter the area name in the search bar at the top of our homepage.

We use currency converter program. You can change the currency at the bottom of each page. The tour price in your currency may fluctuate according to the daily exchange rate.

We accept VISA, MASTER, AMERICAN EXPRESS and Paypal.

Yes, we use 2048-bit SSL encryption to secure all credit card transactions. All card information is processed in a PCI-compliant, high-security data centre.

Normally guides will accept (or decline) your booking within 24 hours. You will receive a notification e-mail from GoWithGuide. If you don't receive it, please ask the guide through the message function.

Please login to GoWithGuide and click ＂Bookings＂ on top right corner. You can find your booking information.

Yes, you can amend your booking after payment. If the tour price changes, please contact the GoWithGuide customer support team through the contact form.

You can cancel your tour yourself from the Booking page. Please login to GoWithGuide and click “Bookings” on the top right-hand side corner of the screen. Select the booking you want to cancel to go to the Booking page. Click on the red “Cancel” button on the right-hand side of the screen. Please follow the instructions that are shown and the cancellation policy that may apply for cancelling a confirmed booking.

After booking a tour, the guide will accept (or decline) your booking within 24 hours. Then you will be notified by email from GoWithGuide. Please login GoWithGuide and once the guide has accepted (or declined) your booking, the status of the booking will be updated on the Booking page.

You’ll be able to see the guide’s phone number exactly 48 hours before the confirmed meeting date and time.

Please check this page. here https://gowithguide.com/cancel

No, we do not take any deposits. The total price of the tour must be paid online in full at the time of the booking.

If you are trying to pay for a booking and the payment fails, most of the time the reason is your credit card company (VISA, Master Card, etc.) blocking the payment. In order for the payment to be accepted, you need to contact your credit card company and tell them to “Authorise a payment to GoWithGuide”. After the credit card company approves, you can try to book and pay with the same credit card and the payment should be accepted without any issue. If the issue continues, please try to use a different card or you can also pay with a PayPal account.

You can be a guide on GoWithGuide by filling in the registration form on the Apply Now page. https://gowithguide.com/supplier

Reviews are written by customers who have booked and have joined tours that have been uniquely created and planned by guides. You can check the quality of the tours by reading these reviews.

Sorry, we don't provide car rental.

No. You need to register to book a tour.