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Elena S.
“Full day in Malta disappointment ”
I recently had the opportunity to ride with Michael during my trip to Malta, and unfortunately, my experience was quite disappointing. While it was clear that he was an experienced guide, his attitude left much to be desired. It seemed like he had a preference for my friend, as he was rude to me throughout the ride, frequently interrupting, or ignoring and displaying unprofessional behavior. The driving itself was aggressive, which added to my discomfort, especially since I wasn't feeling well during the trip. I asked him to stop at a pharmacy for some needed supplies, but he only complied after my friend intervened. His driving style made me feel sick, with constant hard braking that was jarring. In contrast, my previous visit to Malta was enjoyable, thanks to a driver from the same company who was friendly, maintained a clean car, and created a pleasant atmosphere. This time, however, the car was dirty inside, and despite my requests, he refused to turn on the air conditioning, responding dismissively when I asked. Overall, I was disappointed with the service this time around. I believe that regardless of personal feelings, professionalism and customer care should always be prioritized. I hope the company addresses these issues, as my previous experience was vastly better.
Céline D.
“Tokyo, 6 hours tour”
Before our tour, we communicated very well with Shunta; he clearly understood our needs and interests for the day. Since he wasn't available, he sent us one of his colleagues who he thought was competent. The young guide was 22 years old, had very little experience, and didn't really know what to do or say. He didn't really take care of us; we constantly had to tell him to slow down. Ultimately, a very disappointing tour for the price.
Dorea E.
“Unforgettable Day”
As Napa Valley locals, we thought we knew what beautiful vineyards looked like. But the Douro Valley? It completely blew us away. And Joana was the perfect person to experience it with. Joana is not a just a guide, she is a host. She turned a day trip into a highlight of our entire trip. From the start, she had everything dialed in—picking us up right on time and setting the tone with a thoughtfully packed snack basket full of treats. It was the perfect way to kick off a day of adventure. Her stories about Portuguese culture, winemaking traditions, and the history of the valley were both entertaining and insightful. The lunch she recommended was a perfect—fresh, delicious, and right on the waterfront. And then there was the port tasting. We visited a family-run quinta where we had a tour sipped some great ports. We made several stops, museum, train station, historic hotel, scenic spots. Throughout the day, she took photos of us, offered great tips for our time in Porto, and made sure we were comfortable and enjoying every moment. It was so well planned, but she checked in throughout the day to make sure what was planned was meeting our expectations. It was clear she genuinely cared about making our experience exceptional. She is such a kind and genuine person. Throughout the years, I have done a lot of day trips, self guide, small or medium tours, and private. This one is top of the list. If you're considering a trip to the Douro Valley, this is a must do. It’s a day you won’t forget.
Joana A.
Reading such kind words, leaves me a bit speachless! So, I would like to thank you again for choosing me as your tour guide. Your amasing energy, young spirit and the ability to enjoy each moment and have genuine laughs about funny things... like the millenials, was a joy during the day! Was such a fulfilling day for me, to have the chance to show you Douro Valley with different activities and places. When there is such positive energy, the days and places become truely unforgetable, also so me! Wishing you great trips around the world and hope the wine arrives safely at home and both of you have the chance to enjoy a bottle of wine, remembering your time in Portugal! Ps- thanks so much for your time to write this long review, that truely fulfilled my heart.