We are a matching platform that connects local professional tour guides worldwide with travellers. We are passionate about having people become happier through travelling more, and believe that this can be achieved with the assistance of a local tour guide to tailor your travels upon your request. Furthermore, we also offer tour products that were uniquely curated by local guides who have passed our rigorous screening. Read our story on our About Us Page: https://gowithguide.com/about

Curate your travel itinerary that suits you: 1. All tours are customizable upon request. 2. You can request for an itinerary from scratch 3. You can choose your favourite guides to message 4. You can message and chat to your guide before purchasing a tour

If you are looking to make travel plans and have specific questions about local destinations, it is best to contact one of our local guides from their Profile Page. For other inquiries, you can contact our Customer Support Team through the contact form here: https://gowithguide.com/contact

Travelience, Inc. was founded in 2013 and was rebranded to GoWithGuide in 2014.　GoWithGuide is produced and operated by Travelience, Inc. More about GoWithGuide: https://gowithguide.com/about More about our company: https://travelience.jp/en/company/

Tokyo, Japan!

You can make an application by filling in the registration form on the Apply Now page: https://gowithguide.com/supplier

Yes, you can request to customize any tour published on GoWithGuide. You can message the guide directly by clicking the blue button “Message GUIDE" from a tour page or from the guide’s profile page.

Yes, our platform is all about customisation! Any changes or preferred requests about different starting and ending places for your tours, ensure to contact your guide directly before your tour. This way they can be prepared and make the necessary arrangements if required.

If you cannot find a tour that meet your needs, you can ask for a custom tour made just for you by messaging a guide or a car supplier. You can message the guide/car supplier with your request from their profile page by clicking on the blue “Message GUIDE/SUPPLIER" button.

Yes, you can! You can request for changes in the tour itinerary by sending a message to the guide from the blue “Message GUIDE” button from the guide’s profile page, or by leaving a message when you make a direct booking for a guide’s tour.

We have guides registered in over 120 countries and across 500 cities! To explore the guides and tours available in your chosen destination, simply enter the area name in the search bar at the top of our homepage.

The price of the tour depends on the registered guides. Our tour guides are mostly freelance and therefore, they all have different rates. Our platform is all about customisation, so it is best to ask the tour guides themselves by messaging them for a full quotation based on your requests. To get a feel of how much tours are, please take a look at the variety of tours offered by each of the guides themselves based on the content, inclusions/exclusions, and the duration specified on the tour page.

Tours are priced differently depending on the tour guides’ that have created the tours. Each of the tours on our platform has been uniquely created by registered tour guides so it is best to check individual tours and adjust the number of participants in the price preview section. We have price per person and price per group. Please take a close look.

We use a currency converter tool, allowing you to change the currency at the bottom of each page. Please note that the tour price in your selected currency may fluctuate according to the daily exchange rate.

Yes, we have car tours offered both by guides and also car suppliers. After searching an area on the search bar, select the category “Private Car Tours”.

Sorry, we do not provide car rentals. However, we do have car tours offered both by guides and car suppliers. After searching an area on the search bar, select the category “Private Car Tours”.

All tours are uniquely created by our registered guides, so inclusions and exclusions vary depending on the tours. Every tour has an “Inclusions & Exclusions” written by the guide, please check individually.

If you want to add another participant to the tour after a confirmed booking, it is best to ask the guide from the Message page. The guide will be able to send you an additional payment request if there is an extra fee. If it is before a booking, you can check the price of the tour according to the number of participants you select on the right-hand side of the tour page.

No, our platform only offers private tours. If you are travelling on your own, all of our tours can be booked from a minimum of 1 participant, so do not hesitate to contact our registered guides or directly book a tour!

We do not provide insurance. We recommend you to purchase your own travel insurance before going on vacation to ensure full coverage. While we hope everything goes smoothly during your tour and vacation, we understand that plans can sometimes change. Having travel insurance will give you peace of mind, allowing you to fully relax and enjoy your trip knowing you're covered.

We conduct rigorous checks, including a face-to-face online interview, to ensure the highest quality of our guides and the best possible experience for travelers. Moreover, you can watch the guide's self-introduction video on each tour page and check out the reviews they have received in the past on their profile page. You can also contact multiple guides from our message and ask them questions that will help you choose which guide to go with. This way, you'll get a sense of their language skills, knowledge, and personality that suits you!

Tipping your guide is not required, as all tour prices are determined by the guides themselves to ensure fair compensation for the experience they provide. However, if you had an exceptional time and want to show your appreciation, some guides do welcome tips as a token of gratitude. Ultimately, it's up to you!

The majority of our registered guides speak English along with their local language if applicable. You can check what languages are offered by checking their Profile page or by checking the Tour page.

Please enter the place you are interested in visiting in the search bar of our platform. Once you searched, you will be able to further filter your search by using the “Language” filter just under the header of the search.

All guides on our platform can offer customizable tours. You can message the guide your request from their profile page by clicking on the blue “Message GUIDE NAME" button.

Once you have a confirmed booking, you will be able to see your guide’s phone number 48 hours prior to your tour with them on the relevant booking page.

Instead of showing reviews for a specific tour, we display reviews about the guide. This is because all tours are customizable, and many of the tours that are actually booked have been customized. We believe that showing reviews about the guide, rather than just reviews of the specific tours, provides a better way for customers to assess the quality of the guide.

Found a guide? Choose a tour or request a custom itinerary, then message the guide. Your guide will send you a booking offer for you to book directly from your message page! Need changes? Message the guide to adjust the itinerary. Your guide will send you a booking offer for you to book directly from your message page! Love the tour? Book instantly by selecting a date and number of participants. When messaging or booking for the first time you will be prompted to log in or sign up. Once completed, you will be taken to the payment method page. You can choose between Credit card or Paypal payment. Your guide will confirm within 24 hours after payment. Check out the Booking Process Page for details: https://gowithguide.com/booking-process

No, you will need an account with GoWithGuide in order to book a tour.

After you book a tour, the guide will review and either accept or decline your booking within 24 hours. You’ll receive an email notification from GoWithGuide once the guide has made a decision. To check the status of your booking, log in to GoWithGuide, where the Booking page will be updated accordingly once the guide has responded.

Guides typically accept or decline your booking within 24 hours, and you'll receive a notification email from GoWithGuide. If you don’t receive it, please reach out to the guide using the message function.

You’ll have access to the guide’s phone number exactly 48 hours before the confirmed meeting date and time. Please note that you will still be able to request to modify the itinerary if required.

Yes, you can amend your booking after payment. If the tour price changes, your guide will be able to help you adjust the tour price by getting in contact with our Customer Support Team.

Please log in to GoWithGuide and click 'Bookings' in the top right corner to find your booking information.”

Please check this page. here https://gowithguide.com/cancel

Yes! You can message guides before purchasing a tour. Send a guide a message from their profile page or from any of their published tours.

Yes, you can message more than one guide or car supplier without making a purchase yet.

We expect our guides to reply within 24 hours of the message received. There is also a possibility that some guides are on multiple day trips, which make it difficult for them to reply in a timely manner. If you have not received a response within 48 hours, we encourage you to contact our Customer Service Team at: contact@gowithguide.com

No, you do not need to.

After you send a message to your guide or car supplier, they will suggest an itinerary tailored to your needs. Once you agree on the details, the guide or supplier will send you a booking offer. This offer will include a proposed itinerary and a tour price quote. Once you have made payment on GoWithGuide, your reservation is complete. Now all you have to do is wait for the tour. Have a great trip!

If you do not have an account with us, before making a payment you will be prompted to create an account. If you already have an account with us but not logged in, you will be prompted to log in before you make a purchase. Once you are signed up or logged in, you will be able to make a payment. You can pay either by credit card or Paypal.

Yes, your payment is secure. We use 2048-bit SSL encryption to protect all credit card transactions. Your card information is processed through a PCI-compliant, highly secure third-party provider, and we do not store any of your payment details on our platform.

We accept VISA, MASTER, AMERICAN EXPRESS and Paypal.

If your payment for a booking fails, it is often due to your credit card company (such as VISA or MasterCard) blocking the transaction. To resolve this, contact your credit card company and request them to "Authorize a payment to GoWithGuide." Once the payment is authorized, you should be able to complete your booking using the same credit card. If the issue persists, consider using a different card or paying via PayPal.

You can cancel your tour directly from the Booking page. Simply log in to GoWithGuide, then click on "Bookings" in the top right corner. Choose the booking you wish to cancel to access the Booking page. Click the red "Cancel" button on the right side of the screen. Follow the on-screen instructions and review the cancellation policy that applies to confirmed bookings.

You can find the cancellation policy by visiting the following page: https://gowithguide.com/cancel

We do not offer deposit payments. The tour price will be charged at the time of booking. Please note, the cancellation policy will apply to all tours. For some countries where guides cannot receive international transfers, you will need to pay part of the tour fee in advance on GoWithGuide and pay the remaining balance in cash to the guide on the day of the tour.

Unfortunately, no. The payment must be made by one person through GoWithGuide. Please arrange to split the payment among yourselves. We apologize for the inconvenience.

Yes, all car tours are customizable. You can message the car supplier directly by clicking the blue button “Message CAR SUPPLIER" from a tour page or from the supplier’s profile page.

This option provides you with transportation in a private vehicle with a dedicated driver. Note that this tour does not include a tour guide—just a driver who handles the driving.

Enjoy a comprehensive experience with both transportation and a guide. In this tour, you’ll have a private vehicle with a separate driver and guide—two professionals to make your journey smooth and informative.

For a more intimate experience, choose this tour where one person takes on both roles. The driving guide will handle both the driving and the guiding, offering a seamless and personalized journey.

Our platform is perfect for this! There are 2 options that you can choose from. For the first option, you can search in the “Private Car Tours” tab with the category filtered as “Car Tour (Driver & Guide)”. Alternatively, start by creating an itinerary with the guide of your choice. Once your itinerary is set with the guide, you can contact car suppliers in the area through GoWithGuide with the itinerary details. Our car suppliers will provide quotes and send booking offers based on your custom itinerary agreed upon with your guide.

Yes, this is possible! You can search “Private Car Tours” with the category “Car Tour (Driver Only)” selected to filter your search.

Yes, our car suppliers are able to offer tour itineraries that are from scratch. You can message the car supplier directly by clicking the blue button “Message CAR SUPPLIER" from a tour page or from the supplier’s profile page with your request. They will send you an offer with your itinerary and a quotation.

The flow is identical to any other GoWithGuide booking: search → choose your car → enter details → pay online. No extra log-ins, no redirection to third-party sites. Your transfer will appear in GWG along any tours you have booked. Simply use the search box to find the perfect transfer service for you, then follow the on-screen instructions to make the online booking.

Each local provider sets its own free-cancellation deadline, typically 24 hours before pick-up. The exact cut-off is displayed at checkout and again on your Booking Details page. Cancel within that window and we automatically refund the full fare to your original card, usually within 5-10 business days (bank processing times may vary).

Enter your flight number when booking and your driver will track it in real time. If there’s a delay but it's still within the free waiting period (see below), no action is needed. For longer delays or cancellations, contact the 24/7 support number in your Booking Details page (can also find it in the confirmation email); we’ll reschedule or refund according to the supplier’s policy.

Yes. All drivers hold professional licences, carry commercial insurance and have passed background checks. Most airport-route drivers speak English; if you need another language, add it in Special Instructions and we’ll confirm availability before pick-up.

Search results list the main categories—economy sedans, business sedans, minivans, minibuses, and premium cars—along with the passenger and suitcase capacity for each. Pick the class that matches your head-count and bags, and you’re set. All vehicles are non-smoking and air-conditioned.

Yes, you can. When you search, you'll see whether a car offers a child seat or child booster, and whether it's included or optional. If it's optional, you’ll have the option to add it on the checkout page.

Our partner network spans 3,500+ airports across 180 countries. If an airport shows up in the search bar, you can book a ride there, no need to cross-check elsewhere.

For airport pick-ups the driver waits in the arrivals hall after customs, holding a sign with your name. The Booking Details page also includes 24/7 support contact details for real-time updates.

Free waiting time varies by car and local provider. You'll see the exact wait time listed on each car option and on the checkout page. If you need extra time, please contact the 24/7 support team listed in your confirmation email.

Check the meeting-point instructions in your Booking Details page, then call or text the driver using the contact details provided. Still stuck? Tap the 24/7 support link or phone the support number in your confirmation email and we’ll assist immediately.

We recommend setting your hotel/airbnb pickup at least 2 hours before a domestic flight and 3 hours before an international flight, allowing for traffic. Your search results display an estimated travel time to help you choose.

Yes. The Booking Details page lists round-the-clock phone and live-chat channels to support you. Reach out any time for rescheduling, driver queries or emergency assistance.