Hi David, Thank you for your review. As we mentioned before your trip, we are a team of expert guides. I was very clear that I will not be present before you made your purchase. We are delighted that you had a great experience with our guides. We designed a highly customized private tour for you, including airport pickup in Santiago, a vineyard visit with shopping, a buggy ride, a cellar tour, wine tasting, and drop-off at the cruise port on the other side of the country. Providing high-quality, premium experiences comes with significant costs, and our profit margin for your trip was actually quite low due to the expenses involved and the necessary fees we must cover. We take pride in paying fair prices to our providers to ensure the best possible service. We appreciate your feedback and hope to welcome you again in the future. Best regards, Matias