Julie M.
Flores-Indonesia Tribal Hand-Woven Fabrics
“My experience with Go with Guide did not go well. I would like a refund.”
I was on vacation in Indonesia and not able to keep my original zoom appointment at my hotel as my diving boat schedule was changed. I emailed Gerard the day before when I found out but he was on a 5 day tour on the other side of the island and could not get his email. He was not happy with me as he had to leave his tour to do the zoom which I had asked to reschedule. It just didn't work out.
Gerard D.
(1 reviews)Dear Julie, Thank you for your review, even though you did not experience the Flores-Indonesia Tribal Hand Woven Fabrics online tour. Not even a Zoom meeting, no direct communication via email or telephone. Even though your review is excellent with five stars, but I am sorry, that does not make me happy in the slightest. You know why, I feel wronged by your non-committal attitude. I have to waste extra time to make a 5 day overland tour package, also have to leave my guests who were trekking in the interior for 2 days and have to pay a village guide to accompany them because I have to return to Maumere for a Zoom meeting with you. I was really disappointed. I had gone back and forth to the village walking up and down the mountain for almost 8 hours hoping to have a discussion and then face to face tour with you, but the result was in vain. Without any further response, suddenly you give me a five-star review and ask for a refund. And you also did not say cancel beforehand. Therefore, with all due respect and regret, I must convey that I will not refund you. Even if it counts I still lose, but never mind... I am sorry! Thank you. Warm regards, Gerard
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