Thank you for taking the time to share your feedback. We are sorry that your first experience in Busan did not meet your expectations. We sincerely apologize that the guide’s introduction, communication, and overall attentiveness did not make you feel as welcomed and engaged as you should have. We also take your concern regarding the driver’s mobile phone use while driving very seriously and will address this with our team. We would just like to clarify a few points. The restaurant you visited was not a food court, but a popular local restaurant in the Nampo-dong area. Also, the Songdo Marine Cable Car was part of the itinerary, but as stated in the tour description, the cable car ticket was not included in the tour price. When the guide explained the additional ticket cost, you decided not to take the cable car. We were informed by the guide that you chose to visit Songdo Beach and the Songdo Skywalk instead. In the end, you visited Haedong Yonggungsa Temple, Cheongsapo Daritdol Observatory, Jagalchi Market, BIFF Square, Gukje Market, Gamcheon Culture Village, Songdo Beach, and Songdo Skywalk. Cheongsapo Daritdol Observatory was an additional stop, so you were able to see more places than originally discussed. If you felt that the explanations at some locations were not detailed enough, we sincerely apologize. The guide was trying to make the most of your limited time in Busan and show you as many places as possible. We hope you can understand that this was her intention, although we recognize that the balance between sightseeing and providing sufficient explanations could have been better. Thank you again for your feedback. We will use it to improve the quality of our tours. Best regards, Dylan

Thank you so much for your warm review! We’re delighted to hear that your cruise visit to Busan was smooth and enjoyable from the pre-booking coordination with Dylan to your time with Jenny. It’s wonderful to know the customized itinerary suited your group well. We truly appreciate your kind words and hope to welcome you back to Busan again!

Thank you so much for this absolutely wonderful review — it truly made our day! Mia is exactly the kind of guide who makes every tour feel like an adventure with a friend, and knowing she brought so much energy, fun, and care to your day means everything to us. Her eye for great photos is just the cherry on top! We will make sure she sees every word of this — she deserves it all. We hope to welcome you back to Busan someday!