Singapore Private Tour Guides

“Good driver but misleading experience ”

We booked what was advertised on GoWithGuide as a “private tour” of Singapore, expecting cultural insights, historical commentary, and meaningful guidance. Instead, what we got was a car with a driver, polite and punctual, but nothing resembling a guided tour. The listing was under “Singapore Private Tour” and promised “memorable guided experiences,” “extensive knowledge of hidden gems,” and “personalized journeys.” Nowhere was it made explicitly clear — especially not on mobile — that this would be driver only. As a customer unfamiliar with local licensing laws, there was no reason to assume that “tour” didn’t include a guide. I even messaged the supplier in advance expressing interest in a culture/history-focused tour. At no point was this clarified. A clear opportunity to manage expectations was missed. To make matters worse, I was later charged for an extra hour — despite asking the driver during the tour how long we had him for, and being told “there is no limit.” No mention was made that the 5-hour booking had a cutoff time or that additional charges would apply. GoWithGuide’s support responses felt robotic and dismissive, more focused on shielding themselves than addressing real customer dissatisfaction. They have since admitted the listing was unclear and updated it — but took no ownership for the experience mismatch. The supplier showed little interest in resolution and was primarily focused on collecting the extra fee. Their communication placed blame on the platform and offered no accountability or goodwill. Bottom line: This was a transportation service marketed as a tour. If you’re expecting a real guided experience, ask very specific questions — because they won’t clarify until it’s too late.

“Familiar yet new”

Caleb made the trail interesting and enriching as he shares from his knowledge and experience. He enhanced the whole experience by using old archival shots of places visited and shared many interesting facts and stories about places that are familiar but filled with rich history that I was not aware of. It was an enlightening journey and I enjoyed it.

Caleb L.

(3 reviews)

Pearlyn, Thanks for your encouraging feedback! Caleb

“Very knowledgeable and helpful”

Andrew was a very friendly, helpful and knowledgeable guide who really went above and beyond to ensure I got the most out of my time in Singapore as a wildlife photographer. I highly recommend him.