About Singapore Private Tour

Dear Ryan, Thank you for taking the time to share your feedback about your experience with our service on April 21, 2025. We genuinely appreciate all customer feedback as it helps us improve. We're sorry to hear that there was a misalignment between your expectations and the service provided. While we're glad to hear that you found Danny to be "patient, reliable and flexible" with "good driving," we understand your disappointment regarding the nature of the service. To clarify a few points: Service Description: Our service is clearly described as a "Chauffeur Tour (Driver Only)" on our listing. The term "chauffeur" specifically indicates a professional driver service without tour guide commentary. We do understand that industry terminology can sometimes be confusing for customers, and we've worked with GoWithGuide to make this distinction even clearer in our listings. Time Limits: The service you booked was explicitly for 5 hours starting from pickup time, as stated in our booking confirmation. When our driver mentioned having no other bookings afterward, this was to indicate flexibility in continuing the service if needed, not that additional time would be provided at no cost. Additional Hour: The timestamps in our system show that the service extended one hour beyond the booked 5-hour period (as indicated by the "Start 1043 - 1624 End" message in our communication), which is why an additional charge was applied according to our standard rates. We value transparency and clear communication with all our customers. Based on your feedback, we're taking additional steps to ensure future customers have crystal-clear expectations about the nature of our services: Working with booking platforms to enhance service descriptions Implementing a pre-tour confirmation message that outlines exactly what is and isn't included Ensuring our drivers clearly explain time limits and additional charges at the start of service