Bangkok Private Tours & Local Tour Guides

Dear Gerald, Thank you so much for your wonderful review! It was truly an honor to be your driver and guide during your two days in Ayutthaya and Bangkok. I’m thrilled to hear that you found the tour edifying and that my English was clear and helpful for you. Your recommendation means a lot to me. I hope to have the pleasure of welcoming you back to Thailand again in the future! Best regards, Saroj Y.

We didn’t ask to check your phone. However, in today’s world we all have tools to communicate, and that tool is called a phone. Especially at the airport, it’s important to stay in contact and provide updates. There is also airport Wi-Fi available, right? The world doesn’t revolve around just one person. If you choose not to use a phone, not to go anywhere with it, or not to carry one, that is completely your right. However, in this situation you are communicating and coordinating with other people. Sending letters to communicate would take far too long nowadays, wouldn’t it? Thank you for your understanding.

We are truly sorry to read your review and to see that all responsibility has been placed entirely on our team without consideration of the full situation. First, regarding the airport pickup: our staff arrived at the airport and was waiting with your name sign 2 hours before your flight landed. We also sent messages via the platform and WhatsApp (we have all message records as evidence). Our team waited for several hours and tried to contact you continuously, but we were unable to reach you. Eventually, we had to check with the hotel and were informed that you had already traveled there by yourself. If there was no internet signal at the airport, we fully understand that connectivity can sometimes be limited. However, it is generally possible to connect to temporary airport Wi-Fi to send a short update. This is a standard practice, and we regularly assist many international clients at the airport, including guests from GWG, without any issues. Regarding the day tour: we sent you the details, including the price, and waited for your confirmation. Unfortunately, we did not receive any response or confirmation from you. As hotels normally provide Wi-Fi access, we expected that you would be able to reply if you wished to proceed. Without confirmation, we could not arrange standby service again, as the previous airport situation had already caused transportation costs and staff time to be lost. If you kindly review the message history, you will see how much effort we made to contact and coordinate with you. We take pride in caring for all our guests professionally, and our previous reviews reflect our commitment and service standards. This situation was highly unusual for us. We sincerely hope you can understand our perspective. Thank you very much.