Dear Jemima, thank you so much for your kind review! It was a pleasure planning the tour with you and making sure we focused on what you were most interested in. I’m very happy that you enjoyed the experience and found the information helpful. It was lovely having you, and I truly appreciate your kind words!

I respect your right to share your experience, but several claims in your review are simply inaccurate. You were fully informed about the arrangements and guide availability and agreed to everything voluntarily. You also acknowledged that there had been no negligence or failure on our part. You were the one who chose to cancel because you felt tired — not us. After you decided to cancel, you then requested a refund. When the refund was not justified under the terms you had already agreed to, these allegations appeared. We have already provided the platform with screenshots of our conversations and evidence proving what actually happened. For that reason, your statements are unsupported and unfairly attempt to damage our reputation rather than reflect the actual service you received.

Thank you so much, Tibor, for your wonderful review and kind words! I’m really happy to hear that you enjoyed the tour and had such a great experience with my team. It was a pleasure organizing everything for you. Thank you again for your trust, and I hope to welcome you back to Egypt in the future!