Thank you so much, Colin, for your wonderful review! It was our pleasure to have you on the tour, and we’re happy to hear you enjoyed your visit to the Pyramids and felt safe and well taken care of throughout the experience. Mostafa will be thrilled to know his knowledge made your day even more special. We hope to welcome you again on your next visit to Egypt — wishing you all the best in the tournament and beyond! Warm regards, Ali

Dear Latonya, Thank you so much for your wonderful words and for taking the time to share your experience! We’re truly delighted to hear that you enjoyed your visit to the Pyramids and the Grand Egyptian Museum. Manar will be so happy to know that her knowledge, kindness, and photography made your day memorable. We always aim to create experiences that are not only educational but also personal and enjoyable — and it’s great to know we achieved that with you. It was a real pleasure having you with us in Egypt, and we’d love to welcome you again for more adventures in the future!

Dear Wafaa, Thank you for taking the time to share your feedback. While I’m sorry to hear that your experience did not meet your expectations, I would like to clarify some important details for future travelers reading this. First, it’s important to note that you are a resident Arabic-speaking customer, and as per Egyptian tourism regulations, there is a difference in ticket prices and package structures between Egyptian/Arab residents and foreign tourists. This is determined by the state, not by us. For example, a Giza Pyramids entry ticket costs around 60 EGP (~$1) for residents, while it costs 750 EGP (~$15) for foreigners. Regarding the Red Sea snorkeling, this activity is not available in Ain Sokhna. It is offered in places like Hurghada, Alexandria, and Sharm El Sheikh. When you asked about snorkeling and I suggested Alexandria, you mentioned you had already been there. Based on that, the plan was adjusted to a beach day in Ain Sokhna with resort access and seafood lunch. To compensate for any misunderstanding, I personally paid 2,500 EGP (~$50) to provide you and your family with a 2-hour submarine boat trip in Ain Sokhna — at no extra charge to you. This was a gesture of goodwill, not included in the original itinerary. As for the Nile Dinner Cruise, you requested a cancellation on June 24th, and even though the platform policy does not allow refunds at that stage, I went out of my way to refund you the full $80 from my personal funds to ensure your satisfaction. You also chose a 10:00 AM pickup time, although the standard starting time for full-day tours is 8:00 AM. Despite this, we covered the Egyptian Museum, Citadel, and Coptic Cairo, which was the agreed-upon plan. The Grand Egyptian Museum is not open yet to the general public — the official opening is still pending. In conclusion, I truly did my best to accommodate your changing requests, even covering additional costs myself to ensure your comfort and happiness.