France Private Tours

“Disappointing on multiple levels”

We booked a private tour of the Louvre for 2.5 hours for us and our two kids (12 and 14 years old) for 275 Euro not including admission to the Louvre. When I booked, I made clear that we wanted a tour that appealed to our teens. When we met our guide, I repeated that request. Unfortunately, our guide had no idea how to make the Louvre interesting for teens. In fact, she was extremely inflexible: she had a lot of facts and wanted to tell them. And that was the second disappointment: in a small private tour, I expect a dialogue, not a monologue. But she didn't seek a conversation with us. In fact when we stopped a few times to look at a painting, she kept going and talking. And now we're at the third disappointment: we had headphones on and she had a mic. Unfortunately the quality was awful. I mentioned this twice. First she switched some headphones and then the mic. We said it was still hard to understand and she apologized, but insisted on using the poor equipment instead of just talking directly to us in a small circle. After that I asked her twice to speak slower and she said she would, but didn't. Finally, although her English grammar was very good, her accent was very, very hard for us to understand.

Christian G.

(5 reviews)

Dear Neal, Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations, especially as your friends had recommended our tour to you. Unfortunately, on the day of your visit, we did not have a German-speaking guide available, and we fully understand that following a tour in English — especially for teenagers — can sometimes be a challenge. We regret if this affected your enjoyment of the visit. We also sincerely apologize if the guiding style felt too factual and less interactive. Our aim is always to adapt to our guests’ interests, and we’re sorry if we fell short in creating a dynamic and engaging experience for your family. Regarding the audio equipment, we regret the technical issues you encountered and appreciate you bringing them to our attention. Teenagers’ reactions in museum settings can indeed be unpredictable, and while many families and young visitors enjoy our tours, we recognize that expectations and experiences vary. We genuinely value your feedback as it helps us improve, and we hope we might have the opportunity to welcome you again in the future under better circumstances. Warm regards, Christian

“Excellent guide…so glad we booked with Jill! ”

Jill was amazing with my mom, who is 78 years old, walks with a cane, and needs a very slow pace. My mom wanted to try to walk up Montmartre, and Jill altered her normal route to pass bus stops in case my mom couldn’t make it all the way to Sacre-cœur, which was so incredibly thoughtful! She was knowledgeable about the area and local and historical artists and had great stories to tell. I definitely recommend her, and if I ever come back, I would book with her again for some of her other offerings. Thanks Jill!

Jillian A.

(2 reviews)

Thank you very much. Merci beaucoup. Jillian Paris Cultural Guide

“Amazing and very informative”

Our tour was amazing. Getting to see a part of history with a guided tour was something I highly recommend

Leo K.

(11 reviews)

Indeed Carrie, I also believe that visiting this musuem without any guide makes you miss so many important and fun facts. It was a pleasure for me to have you. Take care.