The flow is identical to any other GoWithGuide booking: search → choose your car → enter details → pay online. No extra log-ins, no redirection to third-party sites. Your transfer will appear in GWG along any tours you have booked. Simply use the search box to find the perfect transfer service for you, then follow the on-screen instructions to make the online booking.

Yes. Every confirmed transfer is listed in your Bookings list, and you’ll receive a confirmation email that includes pick-up instructions and 24/7 support contact details.

The checkout total already includes the vehicle, driver meet-&-greet, taxes, tolls, and standard waiting time—so there are no hidden fees for the base ride.

If you do not have an account with us, before making a payment you will be prompted to create an account. If you already have an account with us but not logged in, you will be prompted to log in before you make a purchase. Once you are signed up or logged in, you will be able to make a payment. You can pay either by credit/debit card or PayPal.

Yes, your payment is secure. You can pay for airport transfers using either credit/debit card or PayPal through GoWithGuide’s SSL-protected checkout. We comply with PCI-DSS standards, so your payment information is encrypted end-to-end and never stored on our servers.

Each local provider sets its own free-cancellation deadline, typically 24 hours before pick-up. The exact cut-off is displayed at checkout and again on your Booking Details page. Cancel within that window and we automatically refund the full fare to your original card, usually within 5-10 business days (bank processing times may vary).

Enter your flight number when booking and your driver will track it in real time. If there’s a delay but it's still within the free waiting period (see below), no action is needed. For longer delays or cancellations, contact the 24/7 support number in your Booking Details page (can also find it in the confirmation email); we’ll reschedule or refund according to the supplier’s policy.

Yes. All drivers hold professional licences, carry commercial insurance and have passed background checks. Most airport-route drivers speak English; if you need another language, add it in Special Instructions and we’ll confirm availability before pick-up.

Search results list the main categories—economy sedans, business sedans, minivans, minibuses, and premium cars—along with the passenger and suitcase capacity for each. Pick the class that matches your head-count and bags, and you’re set. All vehicles are non-smoking and air-conditioned.

Yes, you can. When you search, you'll see whether a car offers a child seat or child booster, and whether it's included or optional. If it's optional, you’ll have the option to add it on the checkout page.

Our partner network spans 3,500+ airports across 180 countries. If an airport shows up in the search bar, you can book a ride there, no need to cross-check elsewhere.

For airport pick-ups the driver waits in the arrivals hall after customs, holding a sign with your name. The Booking Details page also includes 24/7 support contact details for real-time updates.

Free waiting time varies by car and local provider. You'll see the exact wait time listed on each car option and on the checkout page. If you need extra time, please contact the 24/7 support team listed in your confirmation email.

Check the meeting-point instructions in your Booking Details page, then call or text the driver using the contact details provided. Still stuck? Tap the 24/7 support link or phone the support number in your confirmation email and we’ll assist immediately.

We recommend setting your hotel/airbnb pickup at least 2 hours before a domestic flight and 3 hours before an international flight, allowing for traffic. Your search results display an estimated travel time to help you choose.

Yes. The Booking Details page lists round-the-clock phone and live-chat channels to support you. Reach out any time for rescheduling, driver queries or emergency assistance.

We are a matching platform that connects local professional tour guides worldwide with travelers. We are passionate about having people become happier through travelling more, and believe that this can be achieved with the assistance of a local tour guide to tailor your travels upon your request. Furthermore, we also offer tour products that were uniquely curated by local guides who have passed our rigorous screening. Starting from 2025, we also offer Airport Transfer products via our partner network. Read our story on our About Us Page: https://gowithguide.com/about