About Tour Guide Hugo G.

Hello Jan, thank you so much for your kind and wonderful words! We were truly delighted to know that you enjoyed your time in Portugal, that is always our main goal. It means a lot to us that, despite the unexpected situation, we were able to adapt the tours to your needs and make your experience special. Thank you once again for choosing us and for your trust. It was a pleasure having you, and we truly hope to welcome you back in the future!

Complete Lie. We must clarify that this review does not reflect the facts. Pre-tour details were sent in advance on the original booking thread: guide’s name, phone, and instructions that the guide would wait at Lisbon Airport with a sign. These messages are timestamped and on file. On the service day, the traveler used a different account, which is why those messages were not visible on the profile from which this review was posted. Platform support later confirmed the second account. Despite the confusion, the guest met our guide at Starbucks around 08:30 (the scheduled start time) and the tour ran until ~16:30—the full 8 hours delivered. Because this account of events is incorrect, it risks misleading future travelers and unfairly harming our business. For transparency, we’re formally asking that this be noted/clarified, as we can document every step above. To future guests: we always share guide contacts and clear meeting instructions ahead of time and remain on site with signage to ensure a smooth pickup. If you have any concerns about logistics, we’re happy to explain our procedures and provide proof of communications.

Hi Tyler. Thank you so much for your kind words! We’re thrilled to hear you had a great day in Sintra with Manuel. He truly is a fantastic guide, and we’re glad his knowledge and attention to detail made your experience so enjoyable. We’ll be sure to pass along your compliments to him! Hope to welcome you again soon for another adventure in Portugal!