Lisbon Private Car Tours

“Beautiful Sintra and Cascais”

Alexandra was our contact and she coordinated everyting perfectly. Pro active communication, on time, and useful. Our guide was Carlos Ribeiro who not only was very knowledgeable on all topics but also had a lot of friends and contacts. I will certainly recommend Alexandra and Carlos and look forward to meet them again in the future.

“Beautiful weather but disinterested guide”

Although the booking was made with Goncalo, he had a conflict and sent a replacement. The gentleman showed a few minutes late and seemed like he had rolled out of bed. Waited to post this review having had 2 other guided tours later in the week. Once those were completed we can say this guide did not provide the level of interest in us or our tour. We felt he would have preferred to be elsewhere that day. Based on the reviews Goncalo received on other tours, I suspect had he been able to provide the tour it would have been a far better experience for us. Fortunately the weather was outstanding so we had excellent views from the Pena Palace. Would have liked some guidance in Sintra, but were left to wander the town on our own. Similar for Cabo da Roca - great weather and clear view. Drive to Cascais was good, lovely town. Were given a few options to seek our own place for lunch.

“Visit to Sintra with a disappointing private guide- avoid Hugo”

Hugo was not the guide. He consistently emailed me indicating that he would be the guide and then at the last minute when we could no longer switch, he said he had hired someone else. This guide barely spoke English, gave no explanations, had no idea of the history and share minimal insight. Expensive tour and a waste of a lot of money. Avoid Hugo. He is not upfront Sintra itself and Peña Palace are spectacular but you can spend a lot less and enjoy as much with Viator

Hugo G.

(11 reviews)

Hello Vivianne, I’m sorry to hear that you were disappointed with the tour, although, from what I understand, the experience was not actually for you personally, but for your husband and son. I would like to clarify a few points, as I feel your review does not accurately reflect our communication or the service provided. At no point did I say that I would personally be your driver-guide. Walkborder Tours is a professional private tour company that has been operating in Portugal for over 20 years. We specialize in authentic, personalized experiences, delivered by our team of experienced driver-guides. I would also like to make it very clear that we do not hire external or third-party guides to operate our tours. Your tour was conducted by one of our own professional driver-guides, who is a regular member of our team and represents Walkborder. Throughout our communication, I was always transparent, provided you with different options, and made every effort to help you organize the best possible experience. I even recommended purchasing tickets for Pena Palace and personally arranged them for you, without charging through this platform, specifically to help you avoid the higher costs associated with platform fees. I have always communicated openly and clearly with you, with the genuine intention of providing excellent service. For these reasons, I find your comments unfair and not an accurate representation of what was discussed or arranged. We respect every customer's opinion and welcome constructive feedback, but I also believe it is important that reviews reflect the facts fairly. Thank you. Kind regards,