Thank you so much for your wonderful feedback. We are truly happy to hear that the private transfer made your trip more comfortable and stress-free. Punctuality and a clean, spacious vehicle are things we take great pride in, so it means a lot to us that you noticed.

Thank you very much for your kind review and for sharing your experience with us. We are truly pleased to hear that your transfer from Narita to Yokohama was smooth and comfortable. We also look forward to providing the remaining upcoming services for you. Our team will continue to ensure the same level of attentive, seamless service throughout the rest of your arrangements. If you need any assistance or have questions before your next service, please feel free to contact us at any time.

Dear Carole, Thank you very much for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. However, we would like to kindly clarify that at the time of your booking, we clearly explained in our correspondence that the quoted price (JPY 37,500) covered the private transfer from Yokohama Cruise Port to Narita Airport, including highway tolls and parking fees, but not additional sightseeing time. In our email communication prior to payment, we specifically stated: “Once you arrive at Naritasan Temple, any additional time will be charged at JPY 4,000 per 30 minutes, payable directly to the driver on the day.” and again, before you confirmed the booking, we clarified: “This offer covers the transfer from the cruise pier to Narita Airport only and does not include en-route sightseeing. From the moment you arrive at Naritasan Temple, the service will be considered extended time, and an additional fee of JPY 4,000 per 30 minutes will apply.” We regret that there was any misunderstanding regarding this policy. The driver followed the agreed conditions communicated before the booking was confirmed. We sincerely apologize for any inconvenience caused during the transfer, and we truly appreciate your feedback, as it helps us improve our communication and service in the future.