Mona T.
“Absolutely perfect!”
We had the pleasure of working with Mack as a private guide for two days for a group of very high-profile VIP clients. From the very first interaction, it was clear that Mack was an outstanding professional. His communication was impeccable — he asked all the right questions, was incredibly detail-oriented, and took full initiative in organizing and scheduling every part of this two-days program with us. This gave us immediate confidence that our clients would be in excellent hands. In the days leading up to the tour, Mack remained consistently attentive and responsive, ensuring that every detail was confirmed and customized to meet the clients’ preferences. He was proactive, thoughtful, and always one step ahead, which made coordination smooth and efficient for our entire team. During the tour itself, the clients were also very demanding and made several last-minute requests and changes to the itinerary. Mack handled every single situation with remarkable calm, flexibility, and professionalism. He adapted swiftly without missing a beat, and most importantly, he kept our team fully updated at all times. This level of communication and reliability was essential for us, especially when managing expectations for VIP guests. We are sincerely grateful to have had the opportunity to work with Mack, and we hope to collaborate with him again in the near future. It’s rare to find someone with such a perfect blend of organizational skill, adaptability, and genuine care for both clients and partners. Mack is a true asset to any travel experience.
Mack H.
Dear Mona san Thank you for having me as a guide for your precious guests. Unfortunately we had unfavorable weather and had to change our itinerary carefully planned in advance. However we could reschedule and meet our guests request as much as possible thanks to your cooperation and support. I believe we can now face any difficulties. Ha ha ha. Thank you again for your lot of good words for me and I hope we can do our tour again hopefully soon. Mack
Viktoria S.
“Very good guide! ”
Yoko was very informed and provided a lot of information. It was the excellent tour!
Yoko M.
Thank you for a nice comment. I am very happy to hear that. I had a good time with the guests.
Stella G.
“Thank you, Hugh!”
We were fortunate to spend October 25th of this year with Hugh on a one-day tour of Naoshima. Not only did he guide us through museums and art installations, but he also introduced us to the island’s lesser-known corners and took us to the best local coffee spots.Hugh was incredibly accommodating, ensuring our day trip was comfortable and enjoyable. He went above and beyond, picking us up from our hotel in Okayama and dropping us off at the end of a long, fulfilling day.Having lived in Japan for decades, Hugh is deeply immersed in its culture. He has a fascinating life story and is an accomplished calligrapher, martial artist, painter, and overall intellectual. Our day with him was not only filled with art but also enriched by fascinating conversations and stories.Hugh had carefully planned our itinerary to ensure we made the most of our time on the island, and we are grateful for his thoughtful approach, especially since this was our only opportunity to experience Naoshima. If you're looking for a guide who speaks both English and Japanese, and who not only shares insightful information about exhibits but also offers a deep understanding of Japanese culture and customs, Hugh is an excellent choice. Be sure to book his time in advance!
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