-Tours that are booked and paid for without prior consultation may be canceled due to unavailability.

-Please be sure to contact us before making a reservation

-We are open from 9 AM to 4 PM (JST) on weekdays. Messages received outside of these hours will be addressed on the next business day.

-The customer is required to complete the booking process, including payment, at least 7 days in advance of the tour date.

-For airport transfers, please make sure to allow yourself to have enough time for immigration, collecting baggage, traveling time or flight check-in as well as in case of possible flight delay.

-Please prepare cash (Japanese yen) for the fees which are not included in the tour. (Please refer to "what's not included" section on each tour page)

-Please be kindly aware that our drivers are Non-English speaking.

-Please make sure to write down the following information upon booking:

1) flight number (cruise name)

2) flight (cruise) arrival/ departure time

3) airport terminal (cruise port)

4) number of luggage

-我们已经开始接受中文咨询啦！有任何关于出租车接送及观光的问题，请不要犹豫给我们发信息吧。