Thank you for sharing your feedback with us. We sincerely apologize for the experience you had with our service. We truly regret that the driver did not meet your expectations, especially regarding the language barrier, the unexpected extra charges, and the difficulty in locating your hotel. We understand how frustrating this must have been after a long day of travel, and we are deeply sorry for the inconvenience. Your comments are incredibly valuable to us, and we appreciate the time you took to provide this honest review. We are committed to improving our services based on your feedback and will work closely with our team to ensure better communication and more accurate information regarding wait times and other trip details. We hope you will consider booking with us again in the future, and we would love the opportunity to provide you with a much smoother and more enjoyable experience next time. Once again, we apologize for the trouble you encountered, and we genuinely appreciate your feedback.

Thank you so much for your kind words! We're thrilled to hear that you and your friends had such a memorable experience chasing the best views of Fuji-san. Kanazawa is indeed a wonderful driver, and we're glad his patience and helpful suggestions made your trip even more enjoyable. We'll be sure to pass along your compliments to him. Thank you again for choosing us, and we hope to welcome you back for another unforgettable adventure!

Thank you so much for your kind feedback! We're thrilled to hear that you were satisfied with our airport transfer service. We strive to provide professional and timely service to all our guests, and it's wonderful to know we met your expectations. We hope to serve you again in the future! Safe travels!