Christine B.
“Trip of our dreams”
Yumiko was so kind and patient with our group. She was always so helpful and answered any questions we had. She brought the sunshine and we had a great day. Would highly recommend using her services while in Hakone.
Yumiko K.
Thank you from the bottom of my heart for your warm message. I was lucky and happy, because everyone was so nice to me. I have posted your photos on my tour page. It will be a pleasant memory for me too! I hope you all have a safe and enjoyable trip during your stay in Japan. Sunshine Yumiko
Paola M.
“Poor English, not resourceful ”
The company itself or some AI must be the one that replied to my massages since Takao, even though a sweet gentleman, can barely speak English and is not resourceful or informed about the area.
Takao M.
Sorry, Paola. We lost about 90 minutes yesterday because the strong wind forced the ropeway to stop, and we had to return to our starting point. I chose that route because: 1. I wanted you to experience a cable car ride. 2. I wanted to minimize the use of buses that don’t accept the Hakone Freepass. The bus ride from the cable car terminal to the highest point of Owakudani Valley is the shortest option. 3. The only buses that reach the volcanic valley when the ropeway is stopped are the ones that don’t accept the pass. 4. There were so many people in line ahead of us that I couldn’t predict how many buses we’d have to wait for. 5. We called all the taxi companies, but none were available due to high demand. Despite this setback, we still managed to experience three out of the four attractions you considered a “must”—the ropeway, pirate ship, cable car, and open-air museum. Mt. Fuji wasn’t visible, and the ropeway was stopped, so we missed out on the great view from it. Unfortunately, that meant we lost two of the main highlights of the tour, and I didn’t have many opportunities to explain the scenery. Still, I did my best to make the tour worthwhile by sharing whatever thoughts came to mind. I truly enjoyed our conversations! I use AI to refine my written English, but I don’t rely on it for speaking. Improving my English is something I truly care about. I sincerely appreciate your understanding. Thank you. Best regards, Takao Mizushima
Carin C.
“Day trip to Hakone art museum”
We had a good day. The driver was an excellent driver. She was on time very pleasant and helpful. The car was comfortable could not wish for more. Her English was limited but we managed ok. Overall excellent arrangement
Fuji Limousine
Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you had a great day during your trip to the Hakone Art Museum. Your kind words mean a lot to us, and we will be sure to pass along your feedback to the driver. We look forward to serving you again in the future!
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