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Nagano

Nagano Private Tour Guides

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Charged Extra

Hello. We had a brief day with Kei visiting Snow Monkeys and Buddhist temple. However when we returned to the Nagano train station he told us we owed him an additional 16,000 yen, because we used his car. I expected an extra charge for gas. Maybe 5000 yen or less. Especially since I paid all parking charges. So paying him an additional 16,000 Yen at drop off was very troubling and I think it was a ripoff. Please let me know if you agree and can then credit me back to my charge card for these very important excessive additional charges, after the tour charges I paid you in advance for. Ty. Fred E. A

Fred E.

Keiichi S.

Hi Fred, Thank you very much again for your booking and for giving me the highest rating. I’m really glad the snow monkeys came down to the park that day. It had also been a long time since I saw grooming behavior among the monkeys so clearly, so I enjoyed it very much as well. Regarding the 16,000 yen you paid in cash, I believe there may be a misunderstanding. If you could please check our agreement and my first reply to you on March 19, you will see that I clearly stated the costs: 10,000 yen for the use of my car and gasoline, and 6,000 yen for my own round-trip transportation to and from Nagano City (which takes me almost two hours each way). In addition, the amount you paid in advance through GoWithGuide covers only the 5-hour guiding fee, not these transportation-related expenses. I hope you are enjoying your time in Kanazawa now. Best regards, Kei

24 hrs from Karuizawa to Gero

Thank you Kanami san for making the booking so simple and for arranging the transport to take us from Karuizawa to Gero. Terry was such a warm and hospitable guide. It was nice to have a friendly local share their insights about the parts of Japan that we really wanted to experience. Sincerely Tom

Tom B.

Kanami E.

Tom san, Thank you so much for a kind review! Despite the inconvenience caused by our mistake, thank you very much for your understanding. I will continue to improve preparing tours so that everything goes more smoothly in the future. I would be very happy to see you next time!! I hope you have a wonderful year! Kanami

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Local Tour Guides in Nagano

Our local guides are ready to help you plan, customize and realize your ideal tour in Nagano. All GoWithGuide guides are real locals who know the area on a deep and personal level, and they can’t wait to share their knowledge with you. When traveling, everyone wants to get the most bang out of their buck. How to do that? Ask the right person to be your tour guide, of course! As opposed to fixed itineraries that are too formal and geared towards large groups, arranging a trip with the help of a local guide will mean the trip will be about what YOU want to see and do. Go ahead and send a message to one (or several!) of our local guides. They would love to show you their Nagano!