“Unprofessional, Non Collaborative and Disregard for Safety”

Avoid this tour if you expect a professional or collaborative experience. While Yoko was knowledgeable and responsive before we booked, her demeanor during the tour was unacceptable. She behaved like a principal dictating to students rather than a guide for a group of experienced international travelers. Our group of 5 adults from the United States included 2 seniors in their mid 70s. Key Issues: Total Lack of Communication: Despite this being a "customizable" tour, Yoko refused to give clarity on how far the next destination is, and the order of sights. Even when we explicitly asked for a roadmap of the day, she provided little to no information and simply demanded we "follow her." Disregard for Seniors: Our group included two seniors (70+). Yoko showed zero empathy or consideration for their physical needs, never checking on their pace. She was never with us and kept walking at a faster pace. Safety Incident: The breaking point was when Yoko rushed into a train and pressured the rest of us to hurry in behind her. This reckless haste nearly caused a fall for one of the seniors in our group with the door closing and hitting a senior in our group. We felt disrespected, unheard for much of the day. We paid for a high-quality, flexible tour but received a dictatorial experience that was a frustrating waste of money. While Yoko looked out for lockers, helped with finding vegan food options, told us where to get souvenirs, is knowledgeable as a tour guide, her demeanor, behavior towards us, and the negative experience far outweighed the positives. I would not recommend Yoko’s services.

Yoko T.

(164 reviews)

Sorry about the train incident. Because I saw Pat I thought everybody was there but actually nobody told me till the very last minute that one was quite behind the group. Sorry the chemistry didn’t work with your group. It was really hard to deal with whom didn't have enough English communication skills. I didn't feel enough communication was even done among the group itself. Because the weather forecast we left many things quite flexible and I asked everyone's opinions before going somewhere. One of the members had seriously mental issues being short tempered and keep on doing customer harassment in a totally bossy way without expressing what she requires well enough, grumpy because she couldn't have meals that matched her picky needs.

“Super knowledgeable guide”

Yoko san was absolutely incredible Super energetic, knew Tokyo inside out, and navigated the train system like a pro without missing a beat Made everything smooth and stress free while sharing so much knowledge about the city and its history 10/10 recommend

Yoko T.

(164 reviews)

Thank you so much, Yash san, for such a wonderful review. I'm glad that perfect weather welcomed you and your amazing family. I appreciate having the opportunity of meeting you and your family who were all lovely. I hope you enjoy the rest of your stay. Thank you again for the wonderful day!!

“Get out of town Toyoko tour and Mt Fugi”

Before we arrived on Toyoko, Yoko was in constant communication with us so we knew the 2 tours we booked would be very good. Yoko knows her way around Toyoko extremely well and wastes no time so that you visit all the places you discussed you would like to experience. She is very knowledgeable about the history of the places she takes you and passionate about sharing her Japanese culture particularly. We learned so much and had great conversations about culture and religion. Also, she is very generous about helping you know how to get around Tokyo. Our day in Mount Fuji was remarkable because the weather didn’t look like it was gonna hold up but it did and she knows that area is so well. It’s a fairly rural area and she got us around so quickly and we were able to go so many places and finally she was right at around 3 o’clock. Mount Fuji wasn’t shy anymore. Mt Fuji fully appeared. She is very compassionate. I was having back pain when on our tour and made recommendations on how I could get relief. I highly recommend booking tours in Tokoyo with Yoko. Thank you for 2 great days.

Yoko T.

(164 reviews)

Thank you Nancy san and David san for such a lovely review. Mount Fuji wasn't fully appearing but nearly 80 percent she was showing off her beauty to welcome you. Both of you were so lovely and sweet and I had a great time visiting Meiji Jingu Shrine, East Gardens of the Imperial Place, Ueno Park and Mount Fuji area together with you. It is a bit cold now so I hope you stay warm and enjoy the rest of your stay. Thank you again for the wonderful time, Yoko