Roy H.
“Fantastic day out ...”
We had an awesome day tour with Shin. The day was challenging due to heat and physical limitations. Shin was very patient, had everything organised and planned, and made sure we were ok throughout the day. We had some interesting conversations and he had a genuine interest in you. You could not hope to meet a nicer person. Thankyou for your time Shin san, it was a pleasure to spend the day with you and we look forward to meeting you again.
Maki K.
“On time and Reliable ”
Great communication, on time/arrived earlier as requested, and smooth and comfortable ride. Highly recommend this stress free ride and avoid the crowded trains!
Fuji Limousine
Thank you so much for your kind feedback! We’re delighted to hear that you had a smooth and comfortable experience with us. Your satisfaction is our top priority, and it means a lot to know we could provide a stress-free ride for your journey. We truly appreciate your recommendation and look forward to welcoming you again in the future!
Denise B.
“Shopping in Tokyo!”
We planned to use our last day in Tokyo as a shopping day. We got off to a very rough start —drive was 30 min late. Also we had planned to extend the time but he could only extend 30 min. —he charges me for the extra 30 min even though he was 30 min late—. Aside from that he got us to the area we wanted to shop in and waited nearby. He got us to the airport safely and was super nice and polite.
Fuji Limousine
Thank you very much for taking the time to share your feedback. We sincerely apologize for the delayed start to your day. We understand how important every minute is, especially on a planned shopping day, and we regret any inconvenience caused. Regarding the extension and additional charge, we appreciate your comments and will review the matter internally to ensure greater clarity and fairness in such situations going forward. That said, we're glad to hear that the rest of the trip went smoothly, and that your driver was able to assist you professionally and safely throughout the day. We truly value your patronage and hope to have the opportunity to serve you again in the future with an even better experience.
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