Customizable Private Tours with Local Tour Guides

“Good driver but misleading experience ”

We booked what was advertised on GoWithGuide as a “private tour” of Singapore, expecting cultural insights, historical commentary, and meaningful guidance. Instead, what we got was a car with a driver, polite and punctual, but nothing resembling a guided tour. The listing was under “Singapore Private Tour” and promised “memorable guided experiences,” “extensive knowledge of hidden gems,” and “personalized journeys.” Nowhere was it made explicitly clear — especially not on mobile — that this would be driver only. As a customer unfamiliar with local licensing laws, there was no reason to assume that “tour” didn’t include a guide. I even messaged the supplier in advance expressing interest in a culture/history-focused tour. At no point was this clarified. A clear opportunity to manage expectations was missed. To make matters worse, I was later charged for an extra hour — despite asking the driver during the tour how long we had him for, and being told “there is no limit.” No mention was made that the 5-hour booking had a cutoff time or that additional charges would apply. GoWithGuide’s support responses felt robotic and dismissive, more focused on shielding themselves than addressing real customer dissatisfaction. They have since admitted the listing was unclear and updated it — but took no ownership for the experience mismatch. The supplier showed little interest in resolution and was primarily focused on collecting the extra fee. Their communication placed blame on the platform and offered no accountability or goodwill. Bottom line: This was a transportation service marketed as a tour. If you’re expecting a real guided experience, ask very specific questions — because they won’t clarify until it’s too late.

“Memorable photos and tour”

Koichi took us on a great tour with lots of great locations, some of which allowed us to avoid the large tourist crowds. He did a great job with our photos and and taught us about the locations we went to.

“One day having fun during Sumo tournament ”

I highly recommend her as a professional guide! Very helpful, and above all efficient.