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Jennifer R.
“Wonderful experience with Keiko!”
We just loved Keiko! We had one day with Keiko and it was one of our best days on our trip to Japan. Kyoto was very busy so she recommended a town outside Kyoto. It was so beautiful and the best decision to go see some temples outside very busy Kyoto. We got to talk and learn more about Japanese culture during our drive. She was like meeting an old friend who was showing us around. She was extremely personable, friendly, knowledgeable, sweet and funny. She was very good with my preteen daughter. You can tell she is very passionate about sharing Japanese culture with you. I cannot recommend Keiko enough!!
Keiko U.
Jennifer san, Thank you for the wonderful rating. I am very pleased to know that you are happy with the work that was done. More than that, "I " ENJOYED OUR TOUR! It was not a all-day-long tour though, it was packed with fun memories. Hope you like Japan! Hope you come back to Japan soon!! Keiko
Jennifer R.
“Wonderful guide!”
We had the best day with Kahoko! It was our first day in Japan and meeting with Kohoko was like meeting an old friend. She showed us how to navigate the transportation system which I was very anxious about. She recommended splitting up our tour into two half days instead of one whole day which was such a great idea! And after seeing how large Tokyo is, it was definitely the right way to go. We got to spend time sightseeing with her and then use the rest of the afternoon to continue sightseeing or go back and rest. Thanks to her, getting around was much easier. She took us to an amazing restaurant. She was funny and very personable! She was excellent with my preteen daughter. Overall a wonderful experience! Communication with her prior to our trip and leading up to our trip was excellent. I highly recommend Kohoko! I’m so glad we got the chance to meet her.
Kahoko K.
Thank you very much for the kind review ! I had such a lovely time with a pretty charming mom and a promising-beauty daughter. It was like a girl's night out and the youngest seemed like the most matured one! As she clearly knows what she likes and what she needs and you, on the other hand, respect her ideas support all the time , our tours went so smoothly and happily from my sides. We talked a lot and laughed a lot. I was glad to know your rest of the time in Japan seemed joyful from a picture you sent me after the tour. Finishing the tours, I felt like going on a trip with my daughter. Please come back to Tokyo some day soon. I just hope your happy marriage with your fiance and your daughter's bright future. Good luck!
Neal W.
“Disappointing on multiple levels”
We booked a private tour of the Louvre for 2.5 hours for us and our two kids (12 and 14 years old) for 275 Euro not including admission to the Louvre. When I booked, I made clear that we wanted a tour that appealed to our teens. When we met our guide, I repeated that request. Unfortunately, our guide had no idea how to make the Louvre interesting for teens. In fact, she was extremely inflexible: she had a lot of facts and wanted to tell them. And that was the second disappointment: in a small private tour, I expect a dialogue, not a monologue. But she didn't seek a conversation with us. In fact when we stopped a few times to look at a painting, she kept going and talking. And now we're at the third disappointment: we had headphones on and she had a mic. Unfortunately the quality was awful. I mentioned this twice. First she switched some headphones and then the mic. We said it was still hard to understand and she apologized, but insisted on using the poor equipment instead of just talking directly to us in a small circle. After that I asked her twice to speak slower and she said she would, but didn't. Finally, although her English grammar was very good, her accent was very, very hard for us to understand.
Christian G.
Dear Neal, Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations, especially as your friends had recommended our tour to you. Unfortunately, on the day of your visit, we did not have a German-speaking guide available, and we fully understand that following a tour in English — especially for teenagers — can sometimes be a challenge. We regret if this affected your enjoyment of the visit. We also sincerely apologize if the guiding style felt too factual and less interactive. Our aim is always to adapt to our guests’ interests, and we’re sorry if we fell short in creating a dynamic and engaging experience for your family. Regarding the audio equipment, we regret the technical issues you encountered and appreciate you bringing them to our attention. Teenagers’ reactions in museum settings can indeed be unpredictable, and while many families and young visitors enjoy our tours, we recognize that expectations and experiences vary. We genuinely value your feedback as it helps us improve, and we hope we might have the opportunity to welcome you again in the future under better circumstances. Warm regards, Christian